What personal information we collect and how we use your information:

When you visit this Web site, we capture the Internet provider’s domain name and country that you came from (e.g., ‘aol.ca’) and the paths taken as you move from page to page (i.e., your “click stream” activity).

Information we collect may be used to enhance your use of this Web site in ways like these:

• Arrange the Web site in the most user-friendly way
• Customize your browsing experience of this Web site
• Respond to your question or suggestions

Personal and/or business information of vendors, customers and prospects of Folkway Music are also collected and stored in our POS system and/or accounting program.  Whenever you submit any information to us in connection with our services, you consent to Folkway Music processing this information as necessary to provide the services in which you are participating.

Please refer to the Intuit Global Privacy Statement for further information in regard to how your information is stored/protected in Quickbooks.

Visitor Registration or Requests for Information:

Folkway Music only collects personal information that you choose to provide voluntarily when using or registering with the site, or over the phone/email. “Personal information” includes information that can identify you as a specific individual, such as your name, address, phone number, or email address. We do not keep credit card information on file.

Our policy regarding sharing of information:

Our policy is simple: we never sell or rent your personal information to any third parties under any circumstances.

How you can decide what communication you’ll receive from us:

If you choose to receive them, Folkway Music may periodically send you email messages describing updates, new features, events, etc related to this Web site. You can choose to stop receiving this email at any time. Simply follow the instructions included in your email, or send a reply stating your request.

How to update or correct your personal information:

To modify or delete your personal information, simply follow the instructions included in your email, or send a reply stating your request, and we will make the requested changes.

How we protect the security of your personal information:

The security of your personal information is very important to us and we are committed to protecting the information we collect.

Changes to the Privacy Policy

This Privacy Policy was updated in August 2024. Folkway Music reserves the right to change, modify or amend this policy at any time.

Please note that whenever you submit any information to us in connection with our services, you consent to Folkway Music processing of this information as necessary to provide the services in which you are participating.

If you have any questions, comments, criticisms, or complaints about this privacy policy and/or the way it affects you, please feel free to email us at info@folkwaymusic.com

Accessibility Policy

Providing goods, services or facilities to people with disabilities

Folkway Music is committed to meeting its current and ongoing obligations under the Ontario Human Rights Code respecting non-discrimination. Folkway Music understands that obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its accessibility standards do not substitute or limit its obligations under the Ontario Human Rights Code or obligations to people with disabilities under any other law.

Folkway Music is committed to complying with both the Ontario Human Rights Code and the AODA, and to excellence in serving all customers including people with disabilities.

Our accessible customer service policies are consistent with the principles of independence, dignity, integration and equality of opportunity for people with disabilities.

Feedback process

Folkway Music welcomes feedback on how we provide accessible customer service. Customer feedback will help us identify barriers and respond to concerns.

Customers who wish to provide feedback on the way Folkway Music provides goods, services or facilities to people with disabilities can provide feedback via email, telephone, in writing and in person. All feedback, including complaints, will be directed to the Health & Safety Representative, and a response will be provided within 14 days.