We ship within Canada with various couriers and Canada Post. We’ll choose the shipping method that best suits your order and destination.
We typically ship instruments on Tuesdays and Wednesdays, depending on the destination, to help reduce time in transit and avoid unnecessary weekend warehouse delays. Shipping times are not guaranteed.
For credit card payments, we can only ship to the billing address associated with the card. If you need to ship to a different address, please contact us to discuss alternate payment options. Orders paid by bank wire or eTransfer can be shipped to an alternative address.
All instruments ship fully insured and must be packed in a hard or semi-hard case.
Most orders will require a signature upon delivery. If you prefer, you may request delivery without a signature; however, Folkway Music is not responsible for loss or theft once the package has been delivered without a signature. You may also request to have your package held for pickup at a local carrier access point.
For complete information, including weather-related holds, amplifier shipping, etc, please review our Shipping Policy.
If you have any questions, we’re happy to walk you through the process - give us a call at 855-772-0424 or email us at info@folkwaymusic.com.